OUR COVID-19 CLINIC PROTOCOLS
We just wanted to reach out and let you know the things that we have in place to keep everyone safe and healthy! We hope that you enjoy your treatment and reap all of the benefits it has to offer! Covid -19 has brought many changes to the way we do things in a Massage Therapy Clinic. I assure you all these changes are necessary, and mandatory in order to keep our clients, and therapists safe and healthy, and we ask that you be understanding and patient with these changes. Here is a small sneak peek at our protocols, but as the information we receive from the government and our Regulatory College is constantly evolving we may need to change them, and/or add more.
You will be receiving a pre-screening email from us, 24 hours before your appointment, which you must fill out. If you forget to complete it, we will be calling to remind you. When you arrive at the clinic you will be asked the same questions by your RMT, just to make sure there were no changes in your health in the last 24 hours. Your temperature will also be taken with a touchless thermometer. You will be asked to sign in on our log sheet that we are mandated to keep in the event Contact Trace is needed
WAITING FOR YOUR APPOINTMENT
We are asking at this time that you wait in your car until 5 minutes before your appointment. We also have a lovely park bench at the back door of the clinic if you wish to wait there. Please do not arrive to early for your appointment, and please come alone to minimize the amount of people in the waiting area. If the treatment room is sanitized and ready for you, you may be asked to go wait in the treatment room, until your RMT is ready.
HAND WASHING AND SANITIZING
We will be asking you to sanitize or wash your hands upon entering the clinic and then again before leaving the clinic. We have set up sanitizing stations throughout the clinic, as well there are three hand sinks for handwashing use. As always our RMT's will be following strict hand sanitizing protocols
MASKS AND PPE
Our RMT's will be wearing masks throughout your treatment to protect you. Until Ontario's COVID numbers decrease we will be asking you to do the same. Masks are mandatory for both Therapist and Client for the duration of your visit to the Clinic. We encourage you to bring your own, but if you forget we will have some here for you.
CLEANING AND DISINFECTING
As per our usual protocol, we were always on top of disinfecting the clinic, we have added even more to the game for your safety. We don’t have anything in the clinic that cannot be quickly sanitized, and all extra padding has been removed from tables. (sorry!) We will have a 2 step cleaning protocol of every item in the treatment rooms.
Step Two:Disinfect with Ministry of Health approved disinfectant.
This includes everything in the treatment room, as well as high touch areas, such as the waiting room, door-knobs and light switches. We have a log to ensure nothing is missed between clients!
As always, we will be washing all linens and blankets in hot water with detergent and bleach, and replacing all linens in between every client.
PAYMENTS AND RECEIPTS
We will not accepting cash as payment. All payments must be made by credit or debit cards, via tap. We have increased our tap limit so you should be able to tap for most treatments. If you simply want to walk out of the clinic after your treatment, without stopping at the reception desk, you can pay online when you book your appointment or you can swipe your card in the treatment room after your treatment is finished. The RMT receipt will be emailed to you automatically. Don't worry It's completely secure and supported.